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How We Protect Your Account and Rights

Your account at pion77 is built on clear legal terms that spell out how we handle deposits, withdrawals, identity verification and dispute resolution.

Account verification required at signupDANA, OVO, GoPay and QRIS payment verificationWithdrawal request review within 24 hours
pion77 How We Protect Your Account and Rights
REACH OUR TEAM

Get Help With Legal Questions

Live Chat Message our support team in English directly from the account menu.
Email Support Send a detailed request to our compliance inbox with your account email, transaction ID…
Account Settings Visit Settings > Legal & Account within your lobby to download your terms, request…
HOW WE PROTECT YOU

Security, Data and Your Account Rights

Payment Verification

Every deposit via DANA, OVO, GoPay or QRIS is matched against your account holder name. Withdrawals require a second identity check before funds leave our system to prevent unauthorised access.

Data Encryption

Your login credentials, email and payment methods are encrypted using industry-standard protocols. We do not share your account data with third parties outside payment processing and legal compliance.

Transaction History

Every deposit, withdrawal, game round and bonus action is logged with a timestamp and transaction ID. You can view your complete history in the Statements section of your account at any time.

Account Closure

You can request permanent account closure from Settings > Legal & Account. We will delete your data 90 days after closure unless local law requires longer retention for compliance.

Data Access Request

Email [email protected] with 'Data Request' in the subject line and your account email. We will provide a complete export of your account data, deposits, withdrawals and identity records within 14 days.

Dispute Resolution

If you dispute a transaction or believe your account was compromised, contact support immediately with the transaction ID and details. Our compliance team investigates within 5 business days.

Common Legal and Rights Questions

You provide your name and email at signup. Before your first withdrawal, we request a photo ID and proof of residence (a recent utility bill or bank statement). Players in Yogyakarta and across Indonesia follow the same verification flow. This protects both your account and ours from fraud.

Yes. Email [email protected] with the subject line 'Data Access Request' and your account email address. We will send you a complete file containing your registration details, deposit and withdrawal records, game history and any bonus terms within 14 days.

We retain your account data for 90 days after you request closure to resolve any pending disputes or compliance queries. After that period, personal information is deleted. Transaction records required by law are archived separately and not linked to your profile.

Contact support immediately with the transaction ID and date. Our compliance team reviews the withdrawal attempt, checks the IP address and payment method, and investigates within 5 business days. If fraud is confirmed, we reverse the withdrawal and secure your account.

Deposits are processed through authorised payment partners and verified against your account holder name. Your payment method is not stored on our servers; only an encrypted reference is kept. Each deposit is logged with a unique transaction ID you can track in your account history.

Yes. Open Settings > Legal & Account and select 'Request Account Closure'. Your account will be disabled immediately, and you can withdraw any remaining balance. After 90 days, your personal data is deleted. You can contact support if you wish to appeal closure within 30 days.

Withdrawals are reviewed within 24 hours. If your request has not cleared after 24 hours, contact support with your withdrawal ID. Delays may occur if verification is incomplete; we will notify you of any additional documents needed and process the withdrawal once confirmed.