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Your Privacy Is How We Build Trust

When you open an account on pion77 and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process your withdrawals…

Account verification data onlyPayment information encryptedYour withdrawal rights protected
pion77 Your Privacy Is How We Build Trust
REACH OUR TEAM

Request Access or Changes to Your Data

You have the right to see what data we hold about you, ask us to correct it or request that we delete it, depending on local…

Email Support Send your data request to [email protected].
Account Settings Log in to pion77, go to Settings → Privacy & Data, and select 'Request…
Live Chat Open our live chat Monday to Friday, 09:00–21:00 Jakarta time, and ask to speak…
HOW WE PROTECT YOU

Security, Cookies and Data Retention

pion77 encrypts your payment data end-to-end so your DANA, OVO, GoPay and QRIS details never travel unprotected.

Encryption Standard

All deposits and withdrawals use AES-256 encryption. Your DANA, OVO, GoPay and QRIS credentials stay between you and our payment processor.

Session Cookies

We set cookies for login, language and game preferences. You can clear them anytime in your browser settings without losing your account.

Data Retention

We keep transaction records and account data for seven years from your last login. If you ask us to delete your account, we remove it within thirty days.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS), support vendors and where local law requires (anti-fraud, tax authorities).

Account Security

Enable two-factor authentication in Settings → Security. We email you about any withdrawal or login from a new device.

Privacy Officer

Our Privacy Officer oversees all data requests. Email [email protected] or call our live chat to reach them Monday to Friday, 09:00–21:00.

What Happens With Your Information

No. We share your data only with payment processors like DANA, OVO, GoPay and QRIS, and with regulatory or anti-fraud partners where local law requires it. Marketing companies and game studios cannot access your name or email without your written permission.

Log into your account, go to Settings → Account, and select 'Close My Account'. We'll delete your personal information within thirty days, though we keep transaction records for seven years to comply with banking regulations.

We retain all deposit and withdrawal records for seven years from the date of the transaction. After seven years of no activity on your account, we delete inactive player profiles unless local law requires us to retain them.

Yes. We'll email you about new logins from unknown devices, password changes, and updates to this privacy policy. You can adjust which emails you receive in Settings → Notifications, but security alerts will always come through.

Depends on local law. Where permitted, you have the right to access, correct or delete your data. Submit a request via Settings → Privacy & Data or email [email protected], and we'll respond within fourteen days.

We use data to improve your lobby experience—recommending games you've played before and showing promotions relevant to your region. We do not sell profiles to external marketers or build shadow databases.

If we discover unauthorised access to account data, we notify affected users within twenty-four hours and contact our payment partners (DANA, OVO, GoPay, QRIS) and relevant authorities. We'll guide you through securing your account and explain what steps we've taken.